Refund & Return Policy
🔄 Refund & Return Policy – Ruvo
Last Updated: 17 June 2025
At Ruvo, your satisfaction matters. If you're not happy with your purchase, we’re here to help. Please read our policy carefully to understand your rights and how the return process works.
📦 What Can Be Returned?
We accept returns only under the following conditions:
- The product is damaged, defective, or not as described
- You initiate a return request within 7 days of delivery
- The item is unused, in its original packaging, with all tags intact
⚠️ We do not accept returns for reasons like change of mind, wrong size, or personal dislike after use.
🚫 Non-Returnable Items
We cannot accept returns for:
- Free gifts or promotional items
- Personal care or hygiene products
- Items returned after 7 days of delivery
- Products damaged due to misuse or customer negligence
📩 How to Request a Return
To initiate a return:
- Email us at support@theruvo.com within 7 days of receiving your order
- Include your Order ID, the issue, and clear photos (if applicable)
- Our team will respond within 24–48 hours with return instructions
💸 Refund Process
If approved:
- Refunds will be processed to your original payment method within 5–7 business days
Note: Refund processing times may vary depending on your bank or payment provider.
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different product, please request a return (if eligible) and place a new order.
🚚 Return Shipping Costs
- If the return is due to our error (defective or wrong item), we cover return shipping.
- If not, the customer bears the return shipping cost.
🙏 Need Help?
We’re always here to assist. If you have any questions, contact us: